Frequently asked questions.
Straight answers about how handing work to EBM actually works. Anything we haven't covered, ask us on a call.
What happens after I book a call?
We talk for around twenty minutes about where your team's time goes and what hurts most. If we can help, we'll say exactly what we'd take on first and how the handover would run. If we can't, we'll say that too.
Do we have to hand over everything at once?
No, and almost nobody does. Most clients start with a single service, see how it runs, and add the next area when they're ready. Each new service clicks into what's already running.
How do you learn the way we work?
Onboarding starts with your systems, your tone of voice and what good looks like to you. We work the way you already work, so customers can't tell the difference. The aim is to be a natural extension of your team.
How do I stay in control of work done in our name?
Everything we do is summarised back to you daily, with anything that needs your judgement flagged for your eyes. You set the standard and the boundaries; we report against them.
What if it isn't working out?
Tell us. Trust is earned service by service, and it works both ways. If something isn't right, we would rather fix it or hand it back cleanly than hold you to it.
Will our customers know they're talking to EBM?
We answer in your name, in your tone, to your standard. To your customers it's simply your business, answering properly.
Are we locked into a long contract?
No long lock-ins. The shape of each arrangement is agreed together on your call, around what you're handing over and how you want it to run.
Can we add or remove services later?
Yes, that's the whole design. The Rig is built service by service at your pace, and it flexes in both directions as your needs change.
How does billing work?
Transparent billing that justifies every penny spent with us. You can see what was done and what it cost. The details are agreed on your call, shaped around what you hand over.
Is our data handled securely?
We're a UK-based provider working to GDPR-compliant processes. How your data is accessed, stored and handed back is agreed with you before anything starts.
Who at EBM can see our information?
Only the team members working on your account. Confidentiality arrangements are agreed as part of onboarding, before we touch anything.
Will we have one point of contact?
Yes. You'll have a named account manager who knows your business, backed by the wider team so there's always cover.
How do we communicate day to day?
However suits you: phone, email or your own tools. Whatever the channel, everything we've done lands back with you in a daily summary.
Do you work in our systems or yours?
Either. If you have systems you like, we work in them. If you don't, we bring processes and tools we've invested in and set them up around you.