About Us

Alison Hancock is the founder and Company Director of Effective Business Management, bringing a wealth of experience from her extensive background in customer service across various industries. With over 20 years of proven expertise in team leadership and operational management, Alison has consistently delivered exceptional results in enhancing the customer experience. Her strong professional demeanor and strategic vision have been key to building a high-performing team at Effective Business Management, supported by a diverse range of knowledge and expertise. Under her leadership, the company continues to thrive, consistently meeting and exceeding client expectations.

Steve Hancock is the Company Director of Effective Business Management, having joined the company in 2016. With a strong background in managing multiple customer service accounts across the UK, Steve brings a strategic approach to service delivery, ensuring that clients receive exceptional customer service, meet performance targets, and foster long-term relationships. His active involvement in client board meetings ensures Effective Business Management stays aligned with clients' needs, providing valuable insights and contributing to the continued success of their businesses. Steve’s commitment to excellence and client satisfaction is central to the company’s ongoing growth and success.

Jessi joined Effective Business Management in 2022, leveraging her background in creative marketing and project management to excel as a lead client relationship manager. With a degree in photography and video, she brings a sharp eye for detail to her work. Jessi is deeply involved in managing day-to-day client administration and consistently seeks opportunities to enhance her skill set. Her dedication to delivering exceptional customer service ensures she meets the highest standards of quality while achieving deadlines and fostering strong client relationships.

Marie joined Effective Business Management in 2024 and is highly motivated to lead and optimise operational support functions. As our Operations Manager, Marie is dedicated to streamlining existing systems and implementing new solutions to enhance efficiency for both EBM and clients. Additionally, Marie plays a key role in supporting the team's professional development and ensuring the delivery of exceptional customer service.

Helen joined Effective Business Management in 2017 and brings over 20 years of experience in the customer service industry. As a lead client relationship manager, Helen demonstrates exceptional professionalism and excels in building strong, lasting relationships with clients. Her meticulous attention to detail and outstanding organisational skills ensure that all work is delivered to the highest standards within specified timeframes.

Jessica joined Effective Business Management in 2025 as EBM's second apprentice and has quickly embraced the company’s ethos and values. Jessica has excelled in delivering outstanding customer service, ensuring client needs are met with efficiency and professionalism. In addition to providing high-quality administrative support to the team, Jessica is committed to building strong client relationships and continuously enhancing his skills to contribute to the success of both EBM and it's clients.

Jack joined Effective Business Management in 2022 as EBM's first apprentice, gaining a triple distinction in his apprenticeship, and quickly embracing the company’s ethos and values. Over time, Jack has excelled in delivering outstanding customer service, ensuring client needs are met with efficiency and professionalism. In addition to providing high-quality administrative support to the team, Jack is committed to building strong client relationships and continuously enhancing his skills to contribute to the success of both EBM and it's clients.

Nikki joined Effective Business Management in May 2024, bringing with her a proven track record of delivering exceptional customer service. Known for her outgoing personality and strong team-oriented approach, Nikki is always willing to lend a hand across multiple accounts. Her supportive and proactive attitude makes her an invaluable asset to the team, consistently contributing to the smooth operation and success of the company.

Wendy joined Effective Business Management in 2026 as EBM's full time receptionist and is known for her professional and friendly approach to her work.

Erin joined Effective Business Management in 2024 as a Customer Service Executive, where she plays a key role in answering client calls and providing exceptional support. Known for her helpful and customer-centric approach, Erin consistently goes above and beyond to address client needs with professionalism and care. Her excellent communication skills and commitment to ensuring a positive client experience makes her a valued member of the team, always striving to deliver timely solutions and build strong relationships with clients.